Item Setup Senior Associate

Brisbane, California, United States Full-time

About Yerdle Recommerce

Yerdle is a mission-driven company that has been called a “sharing economy powerhouse” by Fortune magazine for its innovative approach to recommerce.  We are at the forefront of creating the circular economy by partnering with the world's leading brands to make it easy for them to buy back and resell their items.

Traditional commerce models are tailored to handle large quantities of individual SKUs, but our white-label technology and logistics are specially built to receive, evaluate, photograph, post and fulfill one-of-a-kind items for the secondary market. Resale is a revenue and customer engagement opportunity growing at 5 times the rate of e-commerce and 25 times the rate of traditional retail.  Not only is it good business, it’s essential for the planet.

We’ve recently launched resale marketplaces Patagonia Worn Wear, REI Used Gear, Eileen Fisher Renew, Taylor Stitch Restitch, and Arc’teryx Rock Solid with a strong pipeline of brands eager to participate in the circular economy.  

 

About the Item Setup Senior Associate

When products come to Yerdle’s warehouse we first must determine if they can be resold.  If they can we must then identify the item from a product catalogue and provide consumers with detailed information about each item.  Yerdle’s technology and logistics are designed to simplify this challenging process and it does so for the vast majority of items, especially when they come directly from our brand partners.  You will be the first person in a new role specializing in the exceptions. 

We’re seeking a product detective to identify unique, vintage items, utilizing data from brand partners, partner product experts, and other exclusive resources.  You’ll get to work with merchandise from leading brands across a variety of industries and interact with talented colleagues in Warehouse Operations, Product Development, and Client Management.  You will help us to build and refine our product catalog data to decrease the instances when our logistics and technology require your product expertise. You will also ensure our customers are getting the right and fair reimbursement for trade-in items, a crucial part of making this program succeed. 

 

Key Objectives

  • Accurately process inventory received through our Mail-In Trade-In program, including issuance of gift cards and disposition of product
  • Develop and correct product data to ensure accuracy, unlock unproductive inventory, and drive a positive shopping experience
  • Compile and deliver recommendations for process improvement and automation to streamline Mail-In Trade-In and Inventory Check-In workflows
  • Exceed the quality expectations we set with our brand partners and ourselves.

 

Responsibilities:

  • Efficiently identify and categorize unrecognized items and other inventory, using partner documentation, research and other tools
  • Exercise judgment to determine appropriate customer reimbursement in ambiguous situations
  • Identify opportunities to improve process and systems to more accurately and reliably identify customer trade-in product
  • Partner with Product Management and Operations teams to outline and implement process changes
  • Document and communicate issues to Partnerships and Customer Experience teams

 

Qualifications:

  • High level of attention to detail
  • Computer skills, especially excel or google sheets
  • Strong professional communication skills (oral, written, and interpersonal)
  • Curious and interested in researching items
  • Ability to push, pull, squat, bend, and reach with or without reasonable accommodation
  • Consistent and Punctual Attendance

 

Best if you have/are:

  • Experience with consumer brands and/or retail
  • Prior experience in QA/QC in a warehouse setting or equivalent experience 
  • Fast Learner and Adaptable to constant change
  • Analytical, problem-solving, and decision-making skills with the ability to drive results
  • Naturally seeks to create order and structure where none exists

 

This position is based in Brisbane, CA. The Item Setup Senior Associate reports to the Director of Operations

Yerdle is proud to be an equal opportunity company and is an affirmative action employer. We believe that diversity and gender balance will help us reach our potential. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.  We will consider qualified applicants with arrest and conviction records for employment.